Pet-Joy Products suggests that you read these terms of use before using our website. By accessing or using this site or using any information or services on this site, you are agreeing to be bound by these terms of use. If you do not agree with the terms of use, you may not use any of the services on this site.

The terms of use are available online in English. Upon request, we can provide you with a Dutch version as well. If there should be any discrepancies between the two versions, the English version of the terms is the leading.


All contents, including such text, graphics, logos, icons, buttons, any images or marks, are either the property of Pet-Joy or its suppliers, vendors, or licensors. Our trademark and any others used on this website, are protected by European and international copyright and trademark laws.


Pet-Joy provides information, services, and products on this website. These items are contained on an “As Is” basis and we do not (a) provide any warranty for merchantability, (b) provide any fitness for a particular purpose, (c) warrant that said information is current or error-free. We disclaim without limitation any implied warranties. Some countries do not allow the exclusion or limitation of implied warranties. Therefore this limitation may not apply to you.


Customers have the choice of following online and offline payment options. Payments are processed by our secure online payment provider Ogone.

- Bancontact/Mister Cash
- Credit Cards: Visa, MasterCard, American Express
- PayPal
- Wire transfer (manual offline processing)

Your order will not be processed until the payment has been received. You will receive a confirmation e-mail when the payment has been received. For online payments, this is usually the same or next business day. Wire-transfers can take several days to clear. 


Pet-Joy will not be liable for any consequential, indirect, incidental, special or punitive damages, however caused and under any theory of liability (including negligence), arising from your use of this website or the provision of the items contained in this website, even if Pet-Joy has been advised of the possibility of such damages. Some countries do not allow the exclusion or limitation of liability for consequential damages. Therefore this limitation may not apply to you.


Pet-Joy Products, the party responsible for tje collecting, processing and use of data, is committed to protecting the information of all persons using our website. When visiting our website and using our services, we collect information that is vital for the normal operation of the website, or for providing the services you are using.

When placing an order, the content of the order (contract) is saved and stored. You may store the content of the contract and terms of service for your own reference. The most recent version of the terms can be consulted online at all times. For security reasons, the content of your orders is not available for online consultation. 

You have the right to request information about your saved data, as well as the right to have that data amended, blocked or deleted. Please contact us in this regard.

The collected data is used for the normal operation of the website and the offered services, such as processing orders. We will not share your personal identifyable information with third-parties without your consent, unless required so for the normal operation of the website (eg. to process online payment) or when required by law. 

To improve our services, we use (tracking)cookies to track your operations on the website, eg. for the purpose of visitor analytics and conversion tracking. These cookies can be placed by specialised third parties and can be used to generate psydonyms of your profile. These cookies do not contain any personal identifiable information and can be blocked by setting your browser to refuse these cookies. The cookies are permanent cookies, meaning that the lifetime of these cookies will remain valid for a periode that extends the duration of your visit to our website.